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AI-powered preferred partner 
for customer experience

Using AI and other strong digital technologies, along with our skilled workforce, to create dynamic digital customer experiences for the companies we work with.

All-encompassing DX and CX solutions

Next-generation digital solutions drive innovation in the customer experience.

Using next-generation digital solutions, we design, develop, and deliver high-tech, high-touch customer experiences that support any stage of business growth. Using the world's top technical and customer experience teams, we concentrate on high-value engagements.

OUR SERVICES & SOLUTIONS

AI Data Solutions

Integrate our highly skilled human labor, top-notch technology, and dynamically configurable quality processes into your models to enhance them.

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Digital Services

Set up a digital foundation ready for apps, automation, and analytics by utilizing our entire range of technologies.

Consulting

Optimize the customer journey and the internal workflows required to power your business.

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Acquire a cutting-edge CX infrastructure with the help of motivated staff, cutting-edge tools, and sophisticated technology.

Customer Experience

Gaining the loyalty of customers across all channels

Creating long-lasting consumer experiences using technology, data, and human potential.

Exploring your domain in depth

More than 100 businesses that depend on a positive customer experience for their success are among our clientele.

Technology

BFSI

Healthcare

Hospitality

Transportation

Retail

Automotive

Manufacturing

INDUSTRIES

Hiring Solutions

Experience the innovative AI recruitment intelligence

Hiring needs more quickly, strategically & Cost effective than ever is an advantage of IAMhr.

Mercid Team

Putting people first in everything we do

We have meticulously developed our compassionate culture over the course of more than 12 years by making sure that new hires, clients, and our daily operations are all a good fit and aligned. Our distinct methodology is known as our Culture Value Chain, which establishes a link between improved business outcomes and corporate culture.

Clients, Who Trust Us
 

Working with us will pave the way for a new way of working, as well as a new way of building and growing.

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Together, let's foster CX innovation.

Find out how we can change your company's customer experience right now.

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