About Us
Our competitive edge is without a doubt our culture. Our creative methodology for providing comprehensive customer experience solutions supported by cutting-edge technology is driven by this. We distinguish ourselves from the competitors because of it as well. Visit one of our worldwide centers of excellence to see for yourself, or contact us for more information!
Delivering Excellence.
Our networked structure allows our senior teams, who have over ten years of experience leading engagements, to be flexible and swiftly start, pause, or scale. Our specialty is merging several disciplines to tackle complicated problems, and we support organizations from ideation to implementation.
With the help of our experienced and adaptable teams, you can get from a blank whiteboard to a tangible, satisfying product quickly and effectively.
Top-line growth is a direct result of a robust business culture.
Building human connections is the main goal of our combined DX and CX solutions, but we never lose sight of the importance of company culture and how it affects engagement and creativity.
Explore the Cultural Value Chain
Empowerment is our mission.
At MERCID, our goal is to support our clients in achieving long-term competitive advantage via innovation, transformation, and superior operational performance. In order to fulfill our objective, we seek out, hire, and retain the most skilled and driven workers, and we foster a collaborative work environment that helps them reach their full potential on both a professional and personal level.A strong focus on projects, development, quality, and delivery is necessary for business growth. We are more knowledgeable than the technology. Our methodology combines cutting-edge technology with human intervention to assist clients in streamlining their business operations. We are globally renowned in the business and produce outcomes that meet the highest standards.Our Vision is to become the most reputable and trustworthy professional services company, acknowledged by our clients for providing exceptional work.​ To be the most dependable and employee-focused professional organization, chosen as the finest place to work by our employees.
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Experience in the industry working with leading brands
With MERCID as your partner, you're in capable hands. Supporting the DX and CX demands of some of the most well-known and/or innovative businesses globally, we propel all phases of client growth.
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Ideal proportions to back your enterprise
We are personable and nimble by design. Executive priority and continuous senior management attention are given to each of our client programs. Because of our "open door" approach, all of our executives—including our president and chief executive officer—are at the disposal of clients.
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Every contact is enhanced by process intelligence
Process intelligence is integrated into each client account using the Lean Six Sigma methodology. Focused on change and excellence in execution, most of our operational team leaders have received training from Six Sigma.
Come and experience our compassionate community.
Join the MERCID team, if you're seeking for a fantastic job and a chance to shine.